China Liaison Office service allows you to have the equivalent of a representative office in Shanghai without the high costs associated. It not only adds to your presence, but also gives your clients more convenience and peace of mind. In the face of increased competition from both domestic and global firms, having a China Liaison Office definitely distinguishes your firm from the pack; it is a distinct competitive advantage in today's competitive global legal market environment.

Our customer service staff will answer customer inquiries, record customer case scenario, guide potential clients to browse your website. Gather basic case details, relay the organized information, schedule consultation, setup video conference, and assist in the contract signing process. Then assist client with payment information and create work summary report to you.

We understand that you are not available at times in your office. That is why DE offers you an "Answering Service" for the times you are absent either because of personal affairs or simply because your office is closed.

We can work on duty from 8:00(PM) to 12:00(PM) in your time zone as a web secretary of your website. With skip in (telephone number), on-line chat, and Q&S system, our secretaries can 1) take down messages for clients, and 2) answer some general questions such as, IV monthly quota, USCIS processing time, 3) send appropriate questionnaire or supporting documents to clients, or 4) make an appointment upon your schedule.

China Customer Service Center established a multitude of online communication tools for you, making it as easy as possible for your potential clients to reach you. Tools available are Telephone, Skype, QQ, MSN Messenger, Online Live Chart, Email, Video Conference, and Online Questionnaire. Upon setting up your China Liaison Office, our customer service staff would start answering your Chinese Clients' inquiries, guide potential clients to browse your website, relay clients' questions, schedule consultation, and assist with contract signing process.

DE will provide you with all the Chinese translational related services, from the questions you clients asked through online-chat to their e-mail consultation. Our translation service will usually take a single working day.

If your client wants to contact you in a direct way, we can offer live consultation service to you with the help of skip or Multi-Video software. Also, we can be with you as your interpreter by using the video facility when your clients come to your office to consult you directly.